Real Estate Management Malaysia: Top Estate Management

Estate Management

Managing All Things Real Estate

Estates Department Services

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Ensuring tenant satisfaction and safety

Operations

The bulk of the Building Management portfolio is carried out by the Operations function. The duties as well as responsibilities of the Operational function of a building under our management includes:

To design and implement building operation policies and systems to ensure smooth operation of the building facilities with the necessary control measures in place
To identify and resolve accumulative outstanding maintenance problems in the building
To meet residents and to resolve any outstanding problems
To undertake a detailed survey of the building to establish the staffing requirement of the building
To monitor changes in legislation affecting building management and take necessary actions to implement new legislative requirements on the owner’s behalf
To monitor and control the use of common areas by the residents
Engaging the workforce of the building (i.e. security guards, cleaners, housekeeping, etc.)
To design and implement a set of House Rules for the regulated use and enjoyment of the occupation and use of buildings, car parks, recreational facilities, etc.
To determine and place orders for operational signages, operational equipment and stock-in-hand maintenance materials and fittings such as floor tiles, paints, electrical and plumbing accessories
To formulate management systems for day to day operations, including defect and incident reporting, emergency repairs, complaints “Hotline”, fire evacuation, entrance and exit control, effective communication, etc.

Maintenance

The duties and responsibilities of the Maintenance function include the following:

Supervising the day-to-day maintenance and cleaning of the building, including cleaning of public areas, foyers and parking areas
Ensuring that the mechanical & electrical (M&E) systems are regularly serviced at pre-determined times as well as regular inspections of all electrical systems by the Supervising Engineers or other professionals appointed to the task
Keeping an eye on potential trouble spots with respect to security problems or vandalism (*especially common areas)
Scheduling working hours for the building maintenance employees, especially if shift work is involved
To oversee the handover of premises to occupants and supervise fit out/alterations/renovations in accordance with the rules and regulations governing occupation
To determine the required service and supplies contractors, i.e. cleaning, security, refuse collection, car park equipment maintenance, M&E system maintenance, and to prepare tender specifications and documents, tender out, analyse returned tenders, negotiate tender prices and recommend/select contractors

In addition to the above, we also provide monthly reports outlining the performance of Service Providers and Maintenance issues relating to Estates.

Customer Service Management

Our Customer Service Management department, through the Helpdesk, provides an avenue for owners or occupants to voice any dissatisfaction they may have on any aspect of our services and ensures that all their complaints are resolved satisfactorily and as speedily as possible. We, therefore, maintain a close liaison with occupants and render all possible assistance in every way possible.

Talk to our real estate management experts to know more

Le’ Trident is more than glad to be of service to you.